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We anticipate the worst so you don’t have to.

No matter where your travels take you, the last thing you want to do is think about something going wrong. Still, even the best-planned trips can be impacted by an unexpected illness, medical emergency, severe weather, delayed flights, or lost passports or luggage. These troubles can occur when least expected, forcing you to cancel or interrupt your trip, lose your non-refundable vacation costs and incur unplanned expenses.

CSA Travel Protection’s Custom and Custom Luxe Plans are specially designed to protect you and your traveling companions – and are competitively-priced based on factors like your age, destination and length of trip. Be sure to get the right level of travel protection so you can relax and enjoy yourself.

Custom Plan

Our Custom Plan* offers you a well-rounded package of benefits. Protection includes coverage for lost, stolen or damage baggage, specific unforeseen issues that can force you cancel or interrupt your trip, missed connection and travel delays, medical and dental coverage and more. Each plan can cover up to 10 people and is available for purchase up to and including the day prior to your departure date.

*Exclusions apply. For complete plan details prior to purchase, see your state-specific Description of Coverage/Insurance Policy. Description of Cover/Insurance Policy.

Custom Luxe Plan

Our popular Custom Luxe Plan* comes with all of the coverages and services included in the Custom Plan – several with increased limits – plus additional benefits like the option to purchase trip cancellation for any reason coverage. Plus, those with pre-existing medical conditions may be eligible for coverage as long as they purchase the plan up to or within 24 hours of their final trip payment and meet other provisions*.

*Exclusions apply. For complete plan details prior to purchase, see your state-specific Description of Coverage/Insurance Policy. Description of Cover/Insurance Policy.

Coverages Included

Insurance Coverage
Underwritten by Generali US Branch
Maximum Benefit Limits Per Person
(Plan limits also apply)
Custom Custom Luxe
Trip Cancellation 100% of the Trip Cost 100% of the Trip Cost
Trip Interruption 150% of the Trip Cost 150% of the Trip Cost
Travel Delay
($150 Maximum Payable Per Day, Per Person)
$1,000 $1,000
Missed Connection $500 $1,000
Baggage Coverage $1,000 $1,500
Baggage Delay Coverage $200 $500
Medical and Dental Coverage $50,000 $250,000
Emergency Assistance and Transportation
($10,000 Emergency Companion Hospitality Expenses)
$250,000 $1,000,000
Rental Car Damage Coverage
(Not available to residents of Texas)
$25,000
(optional coverage)
$50,000

Accidental Death & Dismemberment
- Travel Accident

N/A $50,000
Accidental Death & Dismemberment
- Air Flight Accident
$50,000 $100,000
Optional Trip Cancellation
for Any Reason
(Not available to residents of NY)
N/A 75% of Trip Cost
Services
(Provided by CSA's Designated Provider)
24 Hour Emergency Assistance Services Included
Concierge Services Included
ID Theft Resolution Services Included
On Demand Medical Services
(Provided by CSA's Designated Provider)
Teladoc (formally Consult a Doctor™) Included
$1,000 of No Out of Pocket Service Included

Maximum limits listed above are per-person, unless otherwise noted. Certain terms and conditions may apply. For complete information on policy benefits, limits and exclusions, contact CSA at (800) 348-9505.

10-Day Free Look

CSA Travel Protection comes with a 10-day free look. Within 10 days of purchase, you can cancel your coverage and receive a refund of your plan cost as long as you haven't left for your trip or filed a claim.

Services Included

Through CSA's Designated Provider

On Demand Medical Care

Getting sick on vacation is never fun, but it doesn't have to be difficult to find what you need. With just one call, we can provide you with immediate access to on-call physicians, medical advice, even referral to a physician near you using CSA's designated provider network of 30,000 physicians and 850,000 service providers worldwide.

Teladoc (Formerly Consult a Doctor™)

Connect instantly with a network of physicians for information, advice, and treatment, including prescription medication, when appropriate. Save time and money and get back to enjoying your vacation.

No Out-of-Pocket Medical

If you get sick or injured while traveling, we can get you to a trusted provider and even handle the payment for acute treatments up to $1,000.


24-Hour Emergency Assistance Services

  • Medical Referral
  • Traveling Companion Assistance
  • Emergency Cash Transfer
  • Legal Referral
  • Locating Lost or Stolen Items
  • Replacement of Medication and Eyeglasses
  • Embassy and Consular Services
  • Worldwide Medical Information
  • Interpretation/Translation
  • Emergency Message Relay
  • Pet Return
  • Vehicle Return

Concierge Services

Provides assistance with arranging sporting, amusement park and entertainment ticketing, fine dining reservations, golf tee times, special events and locating pet services.

Identity Theft Resolution Services

Included for 12 months starting on the scheduled departure date. Identity Theft Resolution does not provide assistance for thefts involving non-US bank accounts.

Protect Your Trip!

What else can you expect?

- Concierge services with pet relocation assistance, and identity theft resolution

- Award-winning customer service and responsive, in-house claims processing

- A company with 20-plus years’ experience that is committed to you

Questions? Call (800) 348-9505

About CSA Travel Protection

CSA Travel Protection, a Europ Assistance company, is dedicated to providing valuable travel insurance and emergency assistance services to protect travelers’ vacation investments. CSA has developed a reputation for standing behind its customers with products and services that meet their needs. Through excellent customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way, whenever and wherever they are needed.

General Disclaimers:

This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

Plans are available to residents of the United States. Benefits and services are described on a general basis. Certain terms and conditions may apply. Your travel retailer may not be licensed to sell insurance and cannot answer technical questions about the benefits, exclusions and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. For questions or complete information on policy benefits, limits and exclusions, please contact CSA at (800) 348-9505 or www.csatravelprotection.com/certpolicy.do for a sample Description of Coverage or Insurance Policy for this plan.
These plans are administered by CSA Travel Protection and Insurance Services. Services are provided through CSA’s designated providers. Travel Insurance is Underwritten by: Generali U.S. Branch, New York, New York; NAIC # 11231 (all states except as otherwise noted) under Policy/Certificate Form series T001. California is Underwritten by Generali Assicurazioni Generali S.P.A. (U.S. Branch), Colorado is Underwritten by Assicurazioni Generali – U.S. Branch, Oregon is Underwritten by Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice, and Virginia is Underwritten by The General Insurance Company of Trieste and Venice – U.S. Branch.

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